Don’t be afraid to ask questions, the Grab call center is now easier
Grab Call Center is the best help and information center, always helping customers get answers to their complaints. This feature makes it very easy for you to get help without having to go to the nearest branch. We are free to make calls without having to meet with CS.
You can access the Grab Help Center in the Help Center feature of the app. We cannot use it before installing it on a smartphone or gadget. Innovations that are not said to be new but continue to experience the latest innovation process continue to be developed. Thanks to a sophisticated system, it is easier for partners to find valuable information.
The Grab Call Center is accessible directly from your application. There is one benefit that customers will get, and that is the ease of getting news as there is a collection of important items to help you answer questions. There is already a form available for us to file a complaint and respond to it more precisely.
Gra b’s help center is very accessible and more convenient because you just have to explore the app. Another advantage is the time factor where customers can call customer service when they are. Surely it will be more frugal, right?
How to call the Gra b Help Center
Before you choose to make a call directly to the administrator, there are several simple, unpaid ways to get answers to the complaints you’ve filed. There are key steps to be taken. Here are the steps for partners to ask questions through the Help Center.
- Go to profile
Now you can contact the Gra b call center , no need to come directly to the point of sale. To access Help, you can open the app and then select the account page. There we will see the help menu and simply click on it. Wait for the apk to lead to the next view . Choose the Help Center.
- Question Options
In the Grab call center, you’ll be easy to ask questions and get answers. On the page, there are many options such as how to pay, top up the balance, switch accounts for partner-specific tips. However, if you have not seen the information, you can choose “Contact Us”.
- Choose a question topic
On Grab’s help page, you’ve been introduced with a variety of topics to ask questions. Make sure our theme matches the necessary information. It was clearly presented which issues are most often sought by partners. This is the fastest and easiest way without the need to contact CS and then wait for antrian.
- Call Customer Service
After clicking on the Contact Us menu, you will be redirected to another page to call the Gra b call center administrator. The call is paid and the amount depends on the type of profider used. The payment is valid for one consecutive minute, but if you want it to be free, please use the request option on the previous page.
How to send a grab help center message
In addition to the Grab Help Center, this can be done by calling customer service by phone, you can also send a written complaint. Before we can access the official email of this company to the address of the email@example.com. However, since December 2018, the service has been disabled.
This means that we can only submit a complaint in writing directly from the Grab Help Center app. It is positioned in the menu of the member’s profile page and you can drop a problem there. The procedure for filing a successful complaint is to follow these steps .
- Email verification
The Grab call center is not accessible until you verify your email address. The goal is for the app to access the account so that the system recognizes it and then facilitates the referral of questions as well as complaints. After that, the personal information will also be safe, protected from fraud mode, so it is necessary to take care of your privacy.
- Update the app diligently
Applications often crash when you go to the Help Center in Grab can be caused by several factors such as network and system. To make it work normally again, we do not need to delete the apk but rather update it to a newer version. This update is useful for customers to get.
- Reply by email
The Gra b team has changed the way complaints are sent via email firstname.lastname@example.org to an easier system. You can fill out the form at the bottom of the list of daily items . Write that the complaint is in progress and wait for the administrator to respond. The message will be sent back to your email address.
24-hour Grab customer service for consumers only
Grab Call Center is for all partners who already have an account in the app. You need to register a phone number and create a password. In this way, the experience of obtaining online transportation services can be obtained very easily without the need to visit the ojek location .
Not only by using oje k services, you can order food, drinks, pay bills or buy goods easily. But with so many drivers, we sometimes find that there are people who serve randomly. Of course, as a customer, he feels upset and wants to report.
To complain, you can use the Help Center feature so that people who don’t know it get direct action from the company. Internal parties will help you overcome the complaints you face. The reporting process can be submitted to the special Contact Us menu so that Grab Indonesia can help you.
Grab Call Center can be contacted for 24 hours so you can easily file a complaint at any time. Specifically for the Jabodetabek region, the problem can be submitted to the number 021 80648777. In the meantime, if we live outside the area, we can call directly via the contact 021 80648799.
By submitting a complaint directly to the ponsel, you will be charged a fee and the price depends on each telecommunications professional used. Use polite language when talking to customer service. Explain the chronology of events in detail so that they can later provide solutions.
24-hour Grab customer service only for partners
In addition to customers, partners such as drivers and salespeople can also submit complaints to the Grab call center. These are the members who need information the most to facilitate the management of a business. To get help, it is necessary to take several steps, namely call the help desk number .
Partners or customers of modern ride-hailing applications certainly need information that can help them answer their questions. Without the need to come directly to the GDC center but only replaced by instant calls. There are 5 lists of important numbers specifically for business owners, food/beverage stores, and drivers.
In the app, partners can access a special Grab Call Center number. You want to need information in a quick and urgent time, you can press the number 1. But if it is not in urgent circumstances, do not use calls on this number.
Partners who encounter unexpected conditions and need to change their account information in the phone number bi sa 2. But to access it, you must first register on GrabBike and request the creation of an e-wallet. Code 3 is valid for GrabFood customers, including how to get your intentions.
Dial the number 4 for partners who benefit from the services of mountain bikes and car drivers. Special questions are available that can help customers access GrabBike or GrabCar in a short time. Finally, choose call 5 if you want to get shipping information to various locations.
As a consumer, the solution to file a complaint can be done easily through the app. Those of you who are still embarrassed to ask can maximize the quick questions on the question list. Then let the Grab call center help you get the best answers and suggestions.