Tiki is an expedition or shipping company with proper attention to Tiki call center. Prioritizing customer satisfaction in order to provide maximum service makes various ways of contacting CS provided. This is one form of innovation that is very important for the progress of the company itself and public trust.
A glimpse of the history of TIKI was first established in 1970 in Jakarta and is able to survive until now. Currently there are >500 branch offices, 3700 outlets and has about 6,000 employees. Carrying the vision of becoming the best shipping company in Indonesia and also known to the International.
Realizing this vision, using the mission to work professionally and as much as possible to be the best. This is evidenced by the existence of a Tiki call center service that pays attention to customers for 24 hours. Check out what features are owned and also 24-hour contact centers where there are many benefits for customers.
Examples of Features Provided by TIKI di Official Website Page
Ease of information online is now a concern for many large companies in Indonesia including TIKI. In addition to providing Tiki call center, fast and accurate information services on the website become a very important source. Many features are provided for the convenience of customers and below are some examples.
- Check receipts
The receipt check feature is available on the main page so it is very easy to find by customers. You only need to enter the receipt number obtained at the beginning of package delivery. Then click track then the results will immediately come out in seconds so that you immediately know the process of sending the package.
- Check shipping
There is a postage checking feature where the purpose provides information on how much the shipping cost picture is. Enter information on how much the package weighs, hometown, destination city and then click check. The results appear accurately given according to the information you enter and if it is not clear contact the Tiki call center.
- Check location
TIKI is already spread throughout Indonesia and is certainly available in the city closest to you. Use the location check feature to find out the location of the nearest office so that you can send packages immediately. You can also take advantage of the online pick-up feature, order online or pick up the shuttle on our official website.
Frequently Asked Questions customers ke TIKI Services
Although we already provide Tiki call center services, there are still many customers who urgently need information. Various questions often come in and are very diverse according to the needs and problems faced. Here are some of the most frequently asked questions by customers and hopefully can answer your questions as well.
- How many days does the delivery process arrive?
We provide several delivery packages that can be selected at the beginning when you will deliver. Where each has a period of time for delivery varies according to the type of choice, such as:
- ONS only 1 day
- REG between 3 to 4 days
- ECO between 4 to 5 days
- How do I check the package has arrived?
Checking the package delivery process is actually very easy and available on the website page. You can use the receipt check feature so that you can see where the package is in just seconds. You can also call the hotline 15 00 125 of course akan given information directly by our customer service.
- How do I contact CS?
Many questions have also arisen about how to contact Tiki call center at this time. This is actually natural because the customer wants to make sure of his own answers to each question. You can use the hotline phone, email or call on social media such as FB, IG or our official twitter.
- What are THUMBS, TURNS and SLOK?
We use the term to refer to a variety of services so that customers must understand their meaning.
- THUMB is an online pick-up service for all customers.
- PUTAR is a pick-up and drop-off service on the same day.
- SERLOK is an Online Booking Seller as a special facility for sellers.
Contact Center Provided by TIKI Via Phone, Email and Social Media
As a company that focuses on package delivery makes us strive to provide the best Tiki call center services . Hopefully customers can submit various complaints, problems to obstacles are being experienced. Here are some ways to contact CC either via phone, email or social media that is open 24 hours.
- Contact center via phone
The phone number that customers can contact is 15 00 125 and the fastest response. You can convey directly about delivery, cooperation or others on the hotline of the number. This phone rate is the same as the usual tariff so you have to prepare a credit so that itis not constrained when pounding.
- Contact center via email
If you have difficulty using phone service because it is crowded with customers from all over Indonesia. So using email is the best solution by sending a message to the firstname.lastname@example.org address. You have to patiently wait for the answer to the message sent because it is not as fast as using a phone call.
- Contact center via social media
One of the Tiki call centers that can be used is to use social media such as Facebook, Twitter and Instagram. Choose one of the social media that you often use must be responded quickly. If one way cannot be used choose another media to immediately get the information needed.
Benefits of 24-Hour Contact Center Service bagi Customers and Companies
Initially the contact center service was opened at special hours, namely only from Monday – Friday at 07.00 – 20.00. While on Saturdays it is open from 08.00 – 19.00 and Sundays open at 09.00 – 17.00. Currently TIKI has changed the service schedule to 24 hours and see the benefits.
- Can contact at any time
Customers need certainty of package information sent has arrived where and when it arrives. With the 24-hour service, you can contact at any time without any restrictions on working hours. So there is no need to worry anymore if you want to contact the contact center in the middle of the night even though it must be served.
- Constraints can be addressed immediately
Obstacles cannot be predicted when they occur even though the possibility is very small. With the 24-hour service, these obstacles can be overcome immediately and respond faster. You don’t need to be confused if at any time there are obstacles because you just contact the contact center service.
- Able to increase customer trust
For the company itself, 24-hour service has the advantage of being able to increase trust. Trust is very important and becomes the main point for customers to be loyal to using TIKI delivery services. This makes the company grow and get many customers who believe in the quality of our service.
As a freight forwarding company that has decades of experience, we provide the best service. Various features are provided on the website for the convenience of customers in finding important information. Including providing Tiki call center services that can be contacted 24 hours via email, phone and others.