How to contact the Mega Call Center and the most frequently asked questions
In this article we will discuss how to contact the Mega call center and what are the most common questions from customers. In fact, there are currently many banking products for you to choose from in Indonesia and are tailored to individual or non-individual needs.
Bank Mega itself is an Indonesian company inthe form of a limited liability company. Of course, you already know that Bank Mega is engaged in banking services based in Jakarta. Bank Mega has been around since 1992 which is part of CT Corp.
Similar to products from banking in general, Bank Mega also has savings products. The savings product also offers transactional services such as transfers, cash withdrawals, balance checks, payments, purchases, shopping and others. Of course, there is also a Mega call center that is ready to serve customers if there are complaints of criticism or suggestions.
The difference is that you can enjoy various benefits such as shopping campaigns with debit cards where you can get a 5% discount when shopping at Transmart. Then there are also other premium programs for customers who are actually eligible, and there are still plenty of promotions tailored for other events.
Choice of savings products from Bank Mega
One of the most common things that is often asked at Mega call centers is about savings products where this is usually asked by potential customers who want to open a savings account. In fact, there are several products you can choose according to your needs, including:
- Mega Dana is a compound that is usually used by individual customers in which this saving provides a fairly progressive interest rate with an initial deposit of 100 thousand.
- Mega Maxi, almost the same as Mega funds except that the initial deposit is larger, which is 1 million
- Mega Ultima is a product used to target high-end customers with an initial deposit of 100 million
- Mega Forex is a type of savings that requires a medium for storing funds and transactions in various foreign currencies
- Mega Plan, this product is a term savings product that can help you to be disciplined in saving for certain purposes, such as saving for tourist purposes, property and others
- Mega Berbagi, as the name suggests where you can have special savings for donations, for example, your savings are distributed for the construction of schools, places of worship and others
- Mega Perdana is a savings account for children with a unique character design in passbooks and ATMs
- Bank Mega Syariah savings are a savings with Sharia principles and can be too personal and business
In fact, some people are curious about Bank Mega’s products, soit’snot uncommon for them to contact mega call centers for details about these products. This banking company offers a variety of options, so you can decide to choose savings according to your needs.
How to open an account with Bank Mega?
When you already know the different types of savings, it’s time to choose the type of savings that are recommended the most. The question that is often asked by potential customers next is how to open an account where you can actually go directly to the branch office.
The requirements for creatingan account yourself are very simple, you only need to enter one of the identity cards, such as an ID card, driver’s license or passport, then NPWP, 6000 stamp duty and an initial deposit according to the savings product you choose. You must also attach company legal documents if they are used for business units.
After the above requirements are completed, you can get tothe nearest Bank Mega branch office. Later, you will be asked to fill out the account opening form in the customer service section. Just follow the instructions, if you have, you will get a debit card accompanied by a passbook.
Many people try to contact the Mega call center because they want to open an account online. Bank Mega offers facilities to open an online account, in a fully digital time, of course people also want convenience so that banking services supported by online banking and mobile banking are more popular.
For those of you looking to open an account online, the trick is tosign up with Mega ATM. Online registration through www.bankmega.com and activation of One-Time Password or OTP for financial transactions. So you can choose ways you think are easier according to your needs.
How to convey obstacles or complaints in the Mega Call Center?
The next question about Bank Mega is what about when customers experience problems or want to file complaints about savings products or services? Actually, it is very simple if you want to submit your complaint, just visit the official Bank Mega website, the details are as follows:
- You just need to access the website bankmega.com
- Look for the option “about us”
- Click on “contact us”
- Later, there will be a customer service page, then click on the customer complaint form
- Fill in customer complaint data from the problem category, account data includes account type, account number, name, address, phone, email, and others
- Also fill in the details of the complaint, such as the date of the nominal incident and a statement
- Then click submit
In addition to the above method, you can actually also contact the Mega Call Center or come directly to the nearest branch office, so you can file a complaint directly. There are also several numbers that can be contacted that make it easier for you to complain.
Klagenummer eller Call Center of Bank Mega
In addition to coming directly to the nearest branch office or submitting a complaint on the customer complaint form, you can contact the hotline service. Even on the main page of bankmega.com website, you can interact with the live chat service in the bottom right corner of the page view.
You just click on the live chat service and it will be convertedautomatically on the WhatsApp application. So, you can chat through the WhatsApp application on 0822 0822 5000. You can also have a two-way call via a phone call on 080 4150 0010 for domestic and + 62 21 29601600 from abroad.
Apart from going through the Mega call center, you can also send critiques, suggestions, and complaints via email on corsec@bankmega.com. Bialso said by contacting social media accounts, by sending messages or direct messages on Bank Mega’s Facebook, Twitter, Instagram accounts, but make sure these social media accounts are actually Bank Mega official accounts.
As you know, there are currently many fake bank accounts on social media that actually hurt youif you are not careful and careful when filing complaints or problems that are faced. Make sure that the social media account is the official account, namely the Facebook account: BankMegaID, Twitter: BankMegaID, Instagram: BankMegaID.
Bank Mega always prioritizes customer satisfaction, so there are many options you can choose, if you want to communicate directly with customer service for the inconveniences or complaints you are experiencing. You should actually contact the Mega call center on the hotline number above so you can consult directly.