Howdo I access the Help Center for information and restrictions? : Diagram

About Jenius, Jenius call center, benefits and conveniences

In this article we will consider  the Jenius call center and what are the advantages of Jenius itself. Jenius is actually a digital banking app where this app can help you carry out various financial activities such as saving, transactions, to managing finances.

In the fully digital era, everything becomes simple, even if you don’t have to do it from one place, namely a smartphone or smartphone that is already based on iOS or Android. Jenius is an application that BTPN bank launched in 2016 and continues to grow today.

This app can even connect with the national banking ecosystem and international payment systems with Visa debit cards and national payment gateways or GPN. Many are greatly helped by the existence of this genius, as it is an application that is considered smart for managing finances.

Many are looking for information about Jenius call centers , just to get information related to its functions. This one application really simplifies banking activities, where you can send money, pay bills, save on deposits using only a smartphone, so it is very practical.

What are the benefits of using Jenius?

Like the discussion before,  where this application really makes it easier for someone to bank activities, since all transactions can only be done using a smartphone.    It will not  keep up with the development of technology that is becoming more sophisticated from day to day, so you do not have to come or queue up at the bank in person.

There are many conveniences that you can get with just one account, you can already enjoy different transactions.  Starting with the deposit of funds, withdrawal without visiting a bank or ATM.  So it is very practical in conditions that are more appropriate  to  be inside the house than during the current  pandemic.

Jeniu shas several types of cards, namely m-card, e-card and x-card.  For the electronic card itself, it is a virtual card that looks more like a credit card. If the m-card type is the card type for the active balance or the main account balance, and the x-card, which is  almost similar to an m-card, can be used for transactions and cash withdrawals, but there is a daily purchase limit.

The types of savings from Jenis are also different, namely Flexi Saver, Dream Saver and Maxi Saver, so you can choose or customize your needs. For more information, we recommend that you contact the Jenius call center. This digital card also provides many benefits including:

  1. No transfer fees, although different banks
  2. Gratje cash withdrawal  at an ATM
  3. It can easily open an account,  online, so it’s very simple and practical
  4. There are no administrative fees, so every month the balance remains safe
  5. It can be used abroad because Jenius is part of the Visa network

Frequently asked questions about Jenius through CS services

In the midst of a pandemic like this, it is recommended to be at home to be able to make all kinds of transactions online. So, genius can be used as one of the solutions when you want to trade or open a new account, but even so, there are still many people who feel unfamiliar about the process.

Thereare not a few people who contact  the Jenius call center services  to get detailed information. There are several common questions, such as how to top up the balance, how to see the account number and what are the different types of savings, namely Flexi Saver, Dream Saver and Maxi Saver.

Recharging the balance is actually very simple,  you can make a transfer from another bank by entering the BTPN bank code, which is 213, then the Jenius account number and the mobile number registered with Jenius. You can check your mobile and account number via the Jenius app in the profile menu.

Many are curious to know if they can get a passbook, the Jenius application itself does not directly provide a passbook, but an e-statement or a current account, which you can even access every month through the profile and settings in the  application, or you can also use the  Jenius call center service.

You can download the app through the Play Store  or  app store, it can be customized to the smartphone you are using, whether it is based on Android or iOS. When it comes to different types of savings, you can use Flexi saver as an emergency fund or deposit that provides flexibility in withdrawals or deposits.

When it comes to a dream saver, you can use it to save according to specific goals that you will achieve in the future. The last one is the Maxi server, where you can make time deposits. From three types of savings, you can choose which one suits your needs.

Features of a very useful  application

Using this one banking app means that you can control all the debit card activities from the card center menu. In fact, you can also change the daily withdrawal limit or transaction purchase limit for each Jenius debit card, as there is a feature called changing the limit so that your finances are more controlled.

Without contacting the Jenius call center,  you can make Pin changes, block and unblock again, and view your transaction history.    So later, even if there is no physical passbook, you can see transactions through a digital card or debit card.

This digital card is even connected to national ATM and Visa networks around the world.  So   you no longer need to make any innovations to trade at home or abroad.   No wonder many are interested in opening this one debit account.

After opening an account, the debit card will be sent by the bank to the registered address.  If the address is in Jabodetabek, you can get a debit card for 2  days  during and after business hours  , you can get  it  within 7 days of applying for the above card.

If you  still haven’t received a debit card more than the general deadline above, you should immediately contact  Jenius  customer service or call center for more information. Through the call center, you can find out the delivery status of the debit card.

Howdo I access the Help Center for information and restrictions?

If there are problems, you can contact the BTPN call center or care on 1500 300 or via an international call on +62 21 2450 5500. Through the Jenius hotline or call center service , you can consult both ways to get treatment for the obstacles you encounter immediately.

If you do not have the opportunity to call the above number, you can send an email to customer service at address. Meanwhile, if you want general information about Jenius debit cards, you can contact

Just a suggestion when creating a PIN code for a Jenius debit card, you should use a different PIN for ATMs and apps.  This is just a precautionary measure to make  transactions safer and have fewer hurdles that require you  to  contact the Jenius call center.

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