At the end of 1996 there was the first private company in Indonesia that established a mobile phone service along with XL call center. Mereka was formerly named PT Excelcomindo Pratama Tbk. A private company that was able to become one of Telkomsel’s competitors at that time as the government’s flagship provider or commonly called BUMN.
Although private they are at least able to become competitors of state companies that are more dominant in society and able to be touched in various places. If in the past when still using the phone and sms to communicate the main factor that makes the community or the wearer comfortable is the presence of signals. In terms of signals, XL is basically also strong in any place.
XL call center becomes commonplace owned and provided by this company. Because their users who are very global and unknown existence must be touched with a centralized service. So that they can find out what obstacles in the field or problems are still encountered by users guna evaluation of their products in the future for a long period of time.
Because a product and company when it stands definitely requires a lot of criticism and input from its users. So that way it is expected that in the future it can be better and can enliven the competition of mobile phone services in Indonesia, most of which are still dominated by state-owned companies in the form of Telkom as a mobile phone network service provider.
Xl call center is also expected to be one of the bridges for companies and users in communicating and doing marketing. Because that way people everywhere can be touched and given an understanding of promos and what attracts products from this company. So it is expected to be able to be a good problem solver.
The beginning of PT XL Axiata Tbk
A company if it has listed its shares and financial statements publicly if in Indonesia on the Indonesia Stock Exchange, then the company’s existence is not playful and able to become one of the pioneers in the industry it is involved in. They deserve to be appreciated in terms of their performance becausea is able to provide a reportof his wishful thinking publicly then can be accessed by everyone.
Initially this company was more precise in October 1996 and then named PT Excelcomindo Pratama Tbk. Over time, with better performance and able to touch and be used by all circles of Indonesian society they began to expand their business for the widening of the company name of this company of course by presenting XL call center.
Precisely in 2013 a breakthrough was made by this company by being able to make an acquisition of one of axis telekom products or companies. This acquisition they did with some important agreement records in it. On the other hand, they also cooperate with several companies outside Indonesia that have raised their names.
The cooperation they did with Saudi Telecom Company or abbreviated as STC and Teleglobal Investment BV. They are very willing to pay some debts and obligations from this Axis itself. So that way they will have two superior products, namely XL itself as an old product and Axis as their new provider but still provide XL call center.
The purpose of the Call Center
Call centers are indeed indispensable for all companies today. They need a centrally integrated system as one of the solutions for its users who want to deliver to their obstacles. So that everything related to solving problems with obstacles can be overcome centrally directly.
The existence of XL call center is very important for this company. Especially after the Axis acquisition process, their performance is highly tested here. Shrub productsare more crowded and widely used by the wider community so that tidak rarely a lot of problems are found. The call center eventually became their mainstay.
Meanwhile, if the company wants to do a promo to its customers, they can also use this call center as their liaison. Because it is felt that this system is able to reach all ranks of its users in all places, especially in Indonesia. So that everything can indeed be done centrally.
From there the appeal of the community with the provision ofits XL call center becomes one of security and comfort for themselves. They are not awkward to complain when they encounter various problems. Because from the CS side is also very friendly and solutif. All done for the convenience of customers and the good name of the company is maintained.
Company Internal Call Center
The company also pays attention to all forms of communication from its employees or employees. They in addition to providing a help center for customers also provide access to the company’s internal communication for their employees. So that communication can be very close and can be done at any timewhen office hours between employees or superiors with subordinates.
This service can also be one way for companies to cover any kind of communication that they do not know. XL call center in addition to useful for customers also has a lot of meaning for its employees. For the company also has a big impact, especially its communication. Because companies, especially management, can know what is discussed and communicated by employees.
Communication between employees is very necessary andiam a company. Like a team, communication does determine an advance for PT XL Axiata Tbk. The main service or product is digital or mobile then communication becomes the main thing. So it should also be workable within their own company.
Theayanan is expected to be their mainstay in wading through the rigors of this industry competition by presenting XL call center as a complaint center. Because when still using or after using this product, it is expected that consumers have a positive impression and are able to become a tool for the company to grow and grow.
Benefits of Using XL Network
After wading through the Indonesian market share from 1996 to 2021 they have provided various mobile phone services that are able to become a focus for the general public to access the internet in everyday life. The benefits are felt in accordance with the price of the package thatis pegged by this company in competing with other providers.
Then there are other benefits in the form of speed and stability of the signal in their mobile phones when using the primen of the XL itself. Because there are already many 4G LTE networks in various cities with an additional 1,800 spectrum after acquiring Axis, making it very stable and accessible anywhere while still presenting XL call center as a solution.
It is expected that with the presence of PT XL Axiata Tbk which has been established for quite a long time in Indonesia, it can become one of the best mobile phone network service providers even from the private sector. So that the community has many choices in determining the attitude of using which provider and can complain about the problem at the XL call center.